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Terms and Conditions

Policy & Agreement

Payment Methods

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • PayPal
  • Cascadia Gift Card
  • Marketplace: Purchasers of Cascadia Video Products, LLC ("Cascadia") Marketplace items may not pay by check or money order.
  • No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but Cascadia does not accept international credit cards at this time.

Shipping Methods

  • FedEx 3Day Express Saver - 3 to 4 business days + 4-7 business days to process the order.
  • FedEx 2Day - Delivery within 2 business days + 4-7 business days to process the order.
  • FedEx Standard Overnight - Delivery within 1 business day + 4-7 business days to process the order.
  • UPS Ground - 5 to 7 business days + 4-7 business days to process the order.
  • UPS 3Day - 3 business days + 4-7 business days to process the order.
  • UPS 2Day - 2 business days + 4-7 business days to process the order.
  • UPS Red Next Day Residential - Delivery within 1 business day + 4-7 business days to process the order.
  • USPS, Media Mail - Delivery within 2 to 9 business days + 4-7 business days to process the order. (This applies to DVD purchases only.)
  • USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 4-7 business days to process the order. (Due to military APO/FPO box size, 19" and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
  • For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, Cascadia will default to and charge for 2Day Air.
  • FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
  • All orders require 4-7 business days processing time before shipping.
  • Cascadia does not process orders during weekends.
  • No deliveries will be made on Saturday or Sunday.
  • Cascadia does not guarantee same day shipping.
  • Cascadia does not offer International/Canadian shipping options at this time.
  • All retail orders shipped within Washington, will be charged state sales tax.
  • Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.

Website use

You agree to use Cascadia website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Cascadia, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Cascadia. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Cascadia may suffer) of any such breach.

Cross-Ship (Advance Replacement)

Cascadia will cross-ship if the following criteria are met:

  1. The customer first agrees to purchase the replacement item.
  2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Cascadia.
  3. Under no circumstance will Cascadia cross-ship merchandise beyond 90 days from the original invoice date.
  4. Marketplace: Check the Seller's Policy Page for the cross-ship policies of individual Marketplace sellers. In the event of a conflict between Cascadia's cross-ship policies and those on a Seller's Policy Page, the Seller's Policy Page cross-ship polices shall apply to your orders from that seller.

Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, Cascadia is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Cascadia as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

Cascadia will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Cascadia Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Washington, will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Duty Tax

FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

Product Testing

Cascadia, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund.  A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Cascadia of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Cascadia SATISFACTION GUARANTEE - Cascadia offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

  • Downloadable software may not be exchanged or returned for a refund after purchase.
  • DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and un-tampered. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Cascadia Customer Service at support@cascadiadvrt.com and by acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Cascadia is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy

Physical damage to any product purchased at Cascadia will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Cascadia encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Cascadia. As a result, Cascadia will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Marketplace: If you purchase an item from a Cascadia Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Cascadia, and the return of that item will be subject to the restocking fee policies of that Marketplace seller rather than those of Cascadia. Check the Seller's Policy Page for the restocking fee policies of individual Marketplace sellers.

Technical Support

Cascadia offers technical assistance for products which are in warranty. We also offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Cascadia.

Processing Time

You can expect your order to be processed within approximately 4-7 business days, provided the items are in stock and there are no problems with payment verification. Cascadia does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Backorders

Cascadia does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Cascadia login to alert you of the situation.

Order status

Cascadia will keep you informed of your order status via e-mail. All tracking information will be emailed to your Cascadia ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Cascadia respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Cascadia are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-888-421-0050 during Cascadia's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-888-421-0050 during Cascadia's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. Cascadia currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Web site. Anytime we receive any specials or promotions, we will immediately post them on our Web site for you to take advantage.

  • Tax: All customers outside of Washington will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
  • For Washington Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order. Click here to view and print our reseller tax exemption form.

Volume Discounts

Cascadia does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site. All of our inventory shown online is live, posted in real-time and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit.

Product Listings

Cascadia strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Cascadia shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Cascadia are provided as resources to customers looking for additional information and/or professional opinion. Cascadia does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Cascadia is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Cascadia puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Cascadia relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Cascadia will not be held responsible for product revision changes.

Product Reviews

Cascadia reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

  • Offensive or abusive language
  • Prices and availability can change very quickly on the Cascadia Web site, so please leave such information out of your review
  • Hyperlinks/URLs
  • References to other stores/resellers
  • Comments on products that were either physically damaged or misused
  • Replies to existing customer reviews; please do not attempt to initiate discussions here
  • Comparisons to competing brands/products
  • Criticism of Cascadia's service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
  • Illegal content
  • Invasions of personal privacy
  • Pornography or obscenity
  • Hate or incitement of violence, threats of harm or safety of a person
  • Graphic violence or other acts resulting in serious injury or death
  • Any violations of copyright. Please see our DMCA policy for more information
  • Any violation of laws and/or copyrighted musical works

We may change these policies at any time without notice.


Purchase Agreement

By accepting delivery of any product ordered from Cascadia, you ("Customer") agree to be bound by the terms and conditions listed below. You and Cascadia agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Cascadia. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Cascadia.

Satisfaction Guarantee

Cascadia offers our Customers a 90-day satisfaction replacement or refund guarantee on all purchases, except:

  • Downloadable software may not be exchanged or returned for a refund after purchase.

To take advantage of Cascadia's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Cascadia's Return Policy Procedure will result in the loss of Cascadia's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Marketplace: In general, Cascadia Marketplace sellers will honor Cascadia's Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller's Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Cascadia's Satisfaction Guarantee and those on a Seller's Policy Page, the Seller's Policy Page satisfaction guarantee shall apply to your orders from that seller.

Product Return Procedure

  • To return a product in compliance with Cascadia's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Cascadia will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Cascadia. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to Cascadia. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Cascadia's Return Procedure will be breached and Cascadia may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
  • Cascadia will not refund to Customer the original shipping charges. In addition, Cascadia will assess a 15% restocking fee against the Customer's account on all returns for refund.

Warranties; All Products Sold "As-Is" or "With All Faults"

Cascadia is a distributor as well as a manufacturer. Some products sold by Cascadia are not manufactered by Cascadia. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if present). Cascadia assigns and passes through to the customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. Cascadia makes no representation or express warranty with respect to the product except those stated in this document. Cascadia disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statute, trade usage, course of dealing, or course of performance.

All items sold through Cascadia are sold "as-is" or "with all faults." The entire risk as to the quality and performance of these items is with the buyer. Should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or Cascadia, assumes the entire cost of all necessary servicing or repair.

Limitation of Liability

In all circumstances, Cascadia's Maximum Liability is limited to the purchase price of the products sold. Cascadia shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity, or contribution, or other claims relating to the products it sells which exceeds this liability limit. Cascadia shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not Cascadia has been aware of the possibility of such claims or damages.

Recordings

Cascadia does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Cascadia unless Customer has provided clear and conspicuous notice to Cascadia and has received prior written consent from Cascadia.

General Terms and Conditions
 

Orders

An order is not binding upon Cascadia until it is accepted; Cascadia must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Cascadia. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 2% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Cascadia invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Cascadia.

Risk of Loss

Cascadia will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Cascadia reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Cascadia to sign appropriate documents on Customer's behalf to permit Cascadia to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Cascadia will advise Customer of estimated shipping dates, but Cascadia will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Cascadia and Customer shall be governed by the laws of the State of Washington, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Cascadia and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Washington, Spokane County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Cascadia that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Cascadia's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Cascadia and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Cascadia and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.